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Benefits:

Flexible schedule
Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Michell Navarro - State Farm Agent, you will help our policyholders with their questions, provide information about their insurance coverage and assist customers with the claims process. If you enjoy working in a team environment while helping people and solving problems, this role is for you!

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for! We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to questions regarding insurance availability, eligibility, coverages, policy changes, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Demonstrate clear communication to efficiently meet the needs of customers while driving business growth.

QUALIFICATIONS:

Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication and interpersonal skills to assist customers and work with other agency team members
Proactive in problem-solving and strong ability to handle stressful situations calmly and effectively
Detail-oriented
Strong organizational and time management skills
Bilingual (English and Spanish)

BENEFITS:

Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
401K
Valuable career-building experience

Compensation: $35,000.00 - $50,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Burbank, CA and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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This position requires outbound calling including cold calls to potential customers. Can you do this?*

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